Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item/s to request a return.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you must contact us at shop@blakeandtaylor.com  If your return is accepted, you will need to mail it back to Blake & Taylor (this is the consumer's cost).  Items sent back to us without first requesting a return and approval given will not be accepted. 

You can always contact us for any return question at shop@blakeandtaylor.com

 

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, please also email photos of any damages, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), jewellery, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.